Resume
Recent experience
2024 - Present
UX RESEARCHER / DESIGNER
ARIAD Group
Brussels, BE
In my current role at Ariad (part of Sisu Group), I am working with ETNIC (the IT service provider for the public sector) on various government projects, including the redesign of a government website (the Portal of the Wallonia-Brussels Federation Ministry) and the conception and redesign of a child abuse resources platform.
2022 - 2024
UX RESEARCHER / DESIGNER
CBTW
Brussels, BE
In my previous role at CBTW, I led UX projects for a range of clients, including Proximus (Telecom sector) and TotalEnergies (Energy sector), focusing on improving user experience, driving business growth, and conducting workshops to define and achieve target KPIs.
2021 - 2022
UX RESEARCHER / DESIGNER
DELOITTE DIGITAL
Brussels, BE
As an experienced UX Researcher/Designer, I worked in the public, EU, and health sectors, collaborating with cross-functional teams to design and develop user-centric products. By conducting research and analysis, I identified user pain points and implemented solutions that enhanced overall user experience and satisfaction.
Education
2019
Glasgow Caledonian University
Professional Diploma in UX Design
Glasgow - UK
My passion for UX design led me to pursue a professional diploma from Glasgow Caledonian University. During my studies, I gained hands-on experience with UX design tools and methodologies, and had the opportunity to work on real-world projects.
2014 - 2019
Université Libre de Bruxelles
Bachelor's Degree in Political Sciences
Brussels, BE
Prior to my focus on UX design, I completed my Bachelor's degree in Politics at Université Libre de Bruxelles. This helped me gain a broader perspective on sociology, psychology and to a larger extent behavioral sciences. It also provided me with a strong foundation in communication in an international environment.
Skills
UX Design
User Research
Wireframing & Prototyping
Usability Testing
Strategy
Communication
Languages
French (Native)
English (Fluent)
Arabic (Elementary)